United States National Library of Medicine National Institutes of Health

FAQ
Document Delivery/ILL -- Request turnaround time

Question: How long does NLM take to fill an interlibrary loan request?

Answer:

The National Library of Medicine (NLM) will process most requests within 24 to 48 hours. Monographs and audiovisual materials are sent via Federal Express second day air delivery.

Related Questions:
How can I contact NLM's customer service staff?
What should I do if I have not yet received an interlibrary request sent to NLM?
What should I do if my document is missing pages?

Return to the list of ILL FAQs | Return to the list of NLM FAQs
http://www.nlm.nih.gov/services/ill_turnaround_request.html

Last reviewed: 28 October 2009
Last updated: 28 October 2009
First published: 07 June 2007
Metadata| Permanence level: Permanence Not Guaranteed